Desk Clerk Education Requirements

In a hotel, a desk clerk is the first person that a hotel guest sees and meets on entering the hotel. The clerk has to greet the guest on arrival and check in the person. In addition, the desk clerk would have to collect the fees, handle credit cards, check identity proof, provide directions around the hotel, handle checkouts, assign room keys and maintain documentation of each guest. Hence, the minimum education requirement to become a desk clerk is high school diploma with fair working knowledge of mathematics.

Desk Clerk Education Requirements

  • A high school diploma
  • Courses that cover business and computer skills
  • Communication skills to interact politely and courteously with customers
  • Strong written and spoken English
  • Course in public speaking can be extremely helpful for a person looking to work as a desk clerk

Desk Clerk Degrees, Courses and Certifications

The degrees, courses and certifications required to become desk clerk are as follows:

  • A high school diploma or equivalent that covers computer and management skills
  • BS in Business Administration – Hospitality Management
  • BS in Business Administration – Management
  • BS in Business Administration
  • Associate of Arts in Marketing
  • Associate of Arts in Business Administration
  • Master of Business Administration
  • Course in English and public speaking
  • Course in accounting, business writing and marketing can prove to be extremely useful if a person is interested in working as a desk a clerk

Desk Clerk Qualifications and Training

Usually a desk clerk is an entry level position and with experience and formal education, the person can move up the hierarchy and becomes a supervisor or get transferred to another department in a more senior role.

Most hotels give on the job training to desk clerks and that is why this position is quite popular with students during weekends, evenings and school vacations. Typically employers want desk clerks, who are friendly, customer-oriented and well-groomed. They should be able to handle stress when high volume of guests turn up together, be quick thinking, be able to work in a team and also show initiative.

Having sound computer skills, accounting skills and good spoken and written English is also a requirement.

Desk Clerk Colleges and Universities

Desk Clerk Wages and Salary

The salary of a desk clerk is about $29,990 per year and if the person is paid on an hourly basis, he will get about $14.42 per hour.

Category: Hospitality Education Requirements

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