Designation Process Manager – Call Center Education and Job Requirements


Designation Process Manager – Call Center Requirements

A designation process manager is an important job position in the call centre organization. This designation functions to handle the potential clients, coordinates with the internal departments for collecting the input data for their requirements and initiate the practical applications for the growth of the organization. A designation process manager is responsible for organizing training schedules and maintenance of important data schedules.

Designation Process Manager – Call Center Education Requirements:

  • A candidate should be a graduate with specialization in management.
  • Contender with masters in MFM & MBA specification will be preferred.
  • Applicant with an advanced course in commerce management will be preferred over others.

Designation Process Manager – Call Center Job Requirements:

  • Applicant must have fluent speaking and writing English language skills.
  • Interested candidate should have very good experience and knowledge of the official process.
  • Applicant should know the validation of data, maintenance of records and must be familiar with non voice financial services.
  • Contender should have the punctuality to manage the client schedules and follow the training manuals.
  • Interested candidate should be ready to work in alternate shifts and at odd working hours.
  • Candidate should have the capability to maintain daily reports of internal and external communication.

Therefore, with the help of above requirements the process of hiring an efficient candidate can be done.

Category: Call Center Education Requirements

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