Customer Service Representative Education and Job Requirements

Customer Service Representative Requirements

The work of a customer service representative is primarily dealing with the queries of the customers at an initial stage. Public, private and joint partnership companies have customer service representatives. The main task includes remaining in touch with the customers via telephone, or emails, or fax. He/she must always behave politely with the customer. The objective of the job is to answer the fundamental questions about the business and its products. The responsibility includes guiding the customer to clearer solutions to their problems. The underlying points regarding the education and job requirements of the post are given below.

Education requirements:

  • A bachelor’s degree in any stream, preferable in arts or social science.
  • Certified training in basic computer applications.
  • Training in administrative courses is an added advantage.

Job requirements:

  • The person must have an excellent grasp over spoken English.
  • He/she should have an amiable nature and patiently pay heed to the queries of the customers.
  • The concerned person must document the day-to-day proceedings of the customer care cell.
  • The person should know the basic features of the business and its products.
  • He/she should be lucid in explaining the solutions to the customers.

These guidelines are sufficient enough to focus on the right candidate for the job.

Category: Customer Service Education Requirements

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