Customer Service Coordinator Education and Job Requirements

Customer Service Coordinator Requirements

Customer Service Coordinator is an important post which is responsible to support the call centre of an organization. Candidate appointed for this designation offers the administrative functional support of call centre, accounts manager and concerned management. Service coordinators work very hard to serve the high level clients of an organization with their best customer supports. Their main function is to assist for maintaining customer service standards, management ethics and policies procedures. Refer to the following factors for recruitment of a customer service coordinator:

Customer Service Coordinator Education Requirements:

  • Interested candidate must have the training of six months in customer services coordination.
  • An applicant with the diploma and course in customer management is preferred.
  • Candidate should have passed senior secondary with first class.

Customer Service Coordinator Job Requirements:

  • Candidate should be capable of adjusting handling and resolving complaints.
  • Interested candidate should be able to answer customer’s queries and educate them about different products and schemes.
  • He/ she should be able to refer the complaints of services and product failures to responsible department for investigation.
  • Contender must be able to interview the customer for acquiring information about requirements and should be able to explain the existing services.
  • Applicant should be able to access internet complaints, procedures for dispatching couriers and do follow up of clients.

Thus, an efficient customer service coordinator helps an organization to grow.

Category: Customer Service Education Requirements

Comments (1)

Trackback URL | Comments RSS Feed

Sites That Link to this Post

  1. Customer Service Education Requirement | Education Requirements | July 14, 2010

Leave a Reply