Customer Service Associate Education and Job Requirements

Customer Service Associate Requirements:

A customer service associate is responsible for responding to customers’ inquiries and attending to their complaints. Moreover, every company has become very conscious about customer satisfaction. If a customer is satisfied with company’s dealings and products, he/ she can help to increase the sale of the company by referring it to others. Hence, to handle such customers, an experienced customer service associate is required. Concentrate on the given attributes to hire a good customer service associate:

Customer Service Associate Education Requirements:

  • · A candidate should be Graduate with good marks.
  • · Additional communicational skills in terms of reading and writing will be preferred.
  • · Applicant must have the certificate or course in customer services from a renowned association.
  • · Master’s degree candidates will be preferred over others.

Customer Service Associate Job Requirements:

  • · Effective communication skills are required to attend calls and make entries in software system.
  • · Contender must have the knowledge of preparing monthly reports.
  • · Candidate should be comfortable to respond to customer’s queries in a proper accent.
  • · Applicant must intend to learn new techniques of customer handling and should be able to maintain the standard of customer satisfaction index.
  • · Interested candidate should be willing to work in day and night shifts.

Thus, a good customer associate brings good results for an organization.

Category: Customer Service Education Requirements

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  1. Customer Service Education Requirement | Education Requirements | January 24, 2011

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