Call Centre Supervisor Education and Job Requirements


Call Centre Supervisor Requirements

Call centre supervisor is a responsible position in call centres. This designation is responsible for fulfilling commitments, enhancing business relationships with potential clients and satisfying the current clientele. An experienced and intelligent candidate with marketing skills can easily develop the business. So a candidate with positive attitude is the first requirement for this position. To hire a candidate to serve your customers with superior services, consider the given factors:

Call Centre Supervisor Job requirements:

  • Diploma of interpersonal skills for duration of six months will be preferred.
  • Any course of management skills and communication skills is must.
  • One year supervisory management certification is required.
  • A candidate must have bachelors in any stream with first class marks.

Call Centre Supervisor Job Requirements:

  • An experience of five years is necessary.
  • Applicant should be able to provide accurate accounts and feedback to the customers within time limit.
  • Candidate should be interested to facilitate supportive and effective team relationships
  • A Contender must be able to resolve interdepartmental problems and operational issues quickly.
  • Desired applicant should be able to prepare communicational business strategies and results to CSR’s.
  • Applicant must be able to meet quality and customer satisfaction index to ensure the customer retention.
  • Ability to build productive relationship with potential customers.

Hence, a company can hire able candidate for this job position.

Category: Call Center Education Requirements

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  1. Call Center Education Requirements | Education Requirements | November 25, 2010

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