Call centre process associate Education and Job Requirements

Call centre process associate Requirements

A call centre process associate is an essential appointment to initiate necessary business processes, maintain different customer accounts and keep records for the same. This job designation participates to sort out customer’s queries as well. Such a job position functions for both voice & non- voice call centres.

Call centre process associate Education Requirements:

  • A candidate with Graduation degree in Commerce or Business Management Stream is required.
  • An applicant with Masters in Management stream is preferred.
  • Contender with an additional team management course is preferred over others.

Call centre process associate Job Requirements:

  • Candidate must have effective communication skills in terms of reading and writing.
  • The candidate should be able to understand and execute the different call centre procedures.
  • Contender should have excellent hold in understanding different accents and must have the ability to take decisions very fast.
  • Applicant should be able to utilize and analyze the different research process and must be capable of supporting his/ her team.
  • Candidate should be willing to work in alternate shifts and during odd working hours.
  • Applicant should have the potential to work under stressful circumstances.

Therefore, recruiting process of deserving candidates can be done with the help of above mentioned requirements.

Category: Call Center Education Requirements

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