Call Centre Office Manager Education Requirements


A call centre office manager education mainly consists of the administrative knowledge and technicalities required for managing a call centre office. Education is the most important factor to be explored deeply before applying for a job in call centre office management as it trains the candidate to effectively handle employees, set their targets and goals and redirect the resources in the appropriate direction. It is a challenging job especially when it comes to utilizing the free and engaged time of the employees and turning their efforts effective.

High school level of education is the basic yardstick to be passed followed by college education. A specialization after graduation alongside some productive skills would be of great use in this case. Certain training programs are also available for call centre office managers.

Call Centre Office Manager Education Requirements

  • The candidate has to meet the basic criterion set at high school graduation level with good marks.
  • He must then better his educational understanding by pursuing a graduation course in business for his college level education.
  • He can then opt for a special training course in keyboarding and computers, which is a must for a manager.
  • A special course in mathematics is found to create a sound base for management.

Call Centre Office Manager Degrees, Courses and Certifications

The educational degrees of a call centre office manager have to be prominent enough to qualify him as an efficient leader and they are:

  • Bachelor of Science degree in any field of science preferably economics
  • Bachelors in Business Management
  • Master of Business Administration (MBA)
  • PG diploma in office management

Call Centre Office Manager Qualifications and Training

The candidate must gather practiced knowledge through training to enhance the utility of his qualifications. The qualifications comprise of basic and higher level education including bachelors and masters. The trainings on Call Centre Management from an accredited institute can also become an added advantage for the desirable candidates.

Call Centre Office Manager Colleges and Universities

Call Centre Office Manager Wages and Salary

The monthly remuneration is expected fall in the range of $50,000 to $1,20,000

Category: Call Center Education Requirements

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