Call Center Representative Education Requirements


Call center is one of the most booming career options these days. The basic level of entry position in a call center is that of a call center representative. The candidate that needs to be considered for this position should be a graduate in commerce, mass media or business administration with very good communication skills. The candidate should have undertaken a training course that orients towards both in-bound and out-bound call handling.

Even technical trained candidates have a good chance of getting better pay and position while applying in call centers. Apart from these the candidates that have a pleasing voice along with knowledge of telephone etiquettes and sales acumen will be most preferred by many call centers.

Call Center Representative Education Requirements

The candidates who wish to work at the position of a call centre representative should fulfill following educational requirements

  • The candidate has to be a senior secondary pass with aggregate marks above 60%.
  • The candidate should have very good marketing skills and knowledge of call center work flow.
  • The candidate is expected to have a certification in basic computer training to be able to work in a call center.
  • The candidates that possess certification in English and personality development program will be most suitable.
  • Apart from these requirements the overall team leader qualities and a pleasing personality of the candidate are very much desirable.

Call Center Representative Degrees, Courses and Certifications

  • A basic degree in computer applications.
  • A course in communication.
  • A certification in advanced call center training.
  • A course in advanced call center voice and accent training.

Call Center Representative Qualifications and training

The candidates with graduation in any field are acceptable for the position of a call center representative, but most of the call centers prefer candidates that possess a master’s degree. The call center representative should also have acquired formal voice training from a reputed institute.

Call Center Representative Colleges and Universities

Call Center Representative Wages and Salary

The call center representative can expect a salary of $33,000 to a maximum of $43,000 per annum according to the qualification and work exposure.

Category: Call Center Education Requirements

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