Call Center Project Manager Education Requirements


The education or learning process of a call center project manager mostly gets fulfilled while an individual is professionally in the operations of a call center. However, as there is a steady acclivity in the call center sector, the need of proficient educational background of the desirable candidate has also increased. The expected job skills required for this position can only be learned and adapted fast if the candidate has got a previous knowledge regarding this field of operation through education. Initially, a call center project manager must have a graduation degree, however specific educational degree in handling or managing call centers operations are also preferable.

To become a desirable candidate for this position one should also have additional qualification through vocational courses or other certifications.

Call Center Project Manager Education Requirements

  • A call center project manager has to be a graduate in business administration or any related discipline. However, student with technology or engineering background can also be chosen due to their technical knowledge in the field of operation.
  • The candidate with a post graduation degree would also be highly preferred.
  • Moreover, trainings on call center management which could be learned as a vocational courses also help in managing or dealing with the workforce of a particular call center project and help in customer-client interaction.
  • As these jobs are related to computer, therefore, minimum computer proficiency is highly required. Therefore, an additional degree or computer certification might give a competitive edge to the candidates.

Call center Project Manager Degree, Courses and Certifications:

A call centre project manager must have some indispensable educational requirements to fulfill as follows:

  • High school diploma or bachelor’s degree in business administration or related field.
  • Master’s degree in business administration with specialization in sales and marketing.
  • Certification of computer skills like MS Office, Project and Visio skills.

 Call center Project Manager Qualifications and Trainings:

A call center project manager can have added qualification by participating in various voice vocational courses. However, a project manager should have a training certificate of Call Center Management.

Call Center Project Manager Colleges and Universities

Call Center Project Manager Wages and Salary

Depending upon the growth of the sector and opportunities the range of salary of a project manager varies from $38,000 to $60,000 per annum.

Category: Call Center Education Requirements

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